Privacy notice

What we collect

• Your chat messages — what you type and what the assistant replies with — are stored so we can improve the product and debug issues. We keep the structured tool-call trace (searches the agent ran, components it surfaced, the BOM it produced) alongside the prose.
• Technical metadata: timestamp, which surface you came in through (web, embed widget, or WhatsApp via Pulse), and token-usage counts.

What we don't collect

• Your name, email, phone number, or any personally identifying information — unless you type them into the chat yourself.
• Anything from other browser tabs, location data, or your wider browsing history.
• Microphone, camera, or device-sensor data.

How we use what we collect

• Quality: an engineer occasionally reviews a small sample of conversations to spot wrong recommendations or unclear answers.
• Product improvement: aggregate patterns (which categories are popular, where the agent struggles) inform what we build next.
• Order fulfillment: when you click Order BOM, you're redirected to Microscale's storefront. From that point onward, Microscale's own checkout terms apply — Forge does not see your delivery address or payment info.

What we don't do

• Sell, rent, or share your conversations with third parties.
• Profile you across sessions. We don't link multiple visits to one identity unless you provide a stable identifier yourself (and we don't ask).
• Grant the underlying AI provider (DeepSeek) rights to train on your messages. We send each turn to DeepSeek to generate a response, but per their published terms, we are not enrolled in their training-data programs.

How long we keep it

Conversations are retained indefinitely for now. A customer-facing deletion route is on the short-term roadmap. In the meantime, email forge@microscale.netto request deletion of a specific conversation and we'll handle it manually.

Cookies and analytics

If you opt in (or your browser doesn't block them), Forge uses PostHog for product analytics — page views, button clicks, BOM-generation events. No advertising trackers; no cross-site fingerprinting.

Contact

Questions, deletion requests, or anything else: forge@microscale.net.